EmailThe website and enquiry line aim to provide a single source of information on the care available for elderly people in Scotland, including services provided by local authorities, the private sector and voluntary organisations.
Scotland's public health minister Shona Robison, opening Care Information Scotland on 2 March 2010, said: "It will make life much easier for anyone seeking information - in what can often be a crisis situation for a family - on care and support for themselves or for older relatives."
The service, which has a budget of £500,000 annually for three years, uses specially trained staff from NHS24, Scotland's health phone service. NHS24 commissioned Conscia to develop and build the website, with involvement from the Leith Agency.
The service was piloted in the Tayside area from mid-October to mid-February. A spokesperson for the Scottish Government said that the trial had seen strong interest online, with 1,500 unique users spending an average of eight minutes on the site and viewing about 10 pages each. Meanwhile, the telephone service received just 150 calls.
The move follows the Welsh Assembly Government's announcement that it is piloting a service for all enquiries on health and social services in the Cwm Taf health board area.
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