EmailIts five year arrangement with Business Systems Group (BSG), a subsidiary of Advanced Computer Software, will involve the hosting of its servers and networks, disaster recovery, systems monitoring, technical design and ongoing consultation.
BSG will also be provide database and operating system support, and manage NMC's Microsoft Exchange email, Citrix desktops and telephony (using Cisco CallManager).
The NMC currently has a four person in-house team providing the service, but has made the change in an effort to obtain better value for money and access to a larger pool of IT skills.
Jolyon Ingham, interim head of ICT for the NMC, said: "In addition to being able to provide an economic alternative to managing IT in house and hiring external consultants, it is clear that BSG can deliver enhanced service levels, expertise and security as well as an effective disaster recovery solution. We look forward to developing a long term strategic partnership with BSG."
Under the terms of the contract, BSG is required to ensure 99.9% service availability and timely incident management. All four NMC in-house IT staff will be transferred to work for BSG under a TUPE arrangement.
All software applications will also be hosted by BSG.
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